Indigo Training - Training solutions for people of all ages

Customer Service - Levels 2 and 3

Our Customer Service programmes recognise the skills and abilities of candidates in the workplace and are aimed at those working within a vast array of Customer Service settings. These can include business reception, hospitality, front-of-house, call centres, helpdesks and many more.

Apprenticeship
The Apprenticeship programme consists of the following elements:

Employment Rights and Responsibilities
Functional Skills in Maths, English and ICT at Level 1
Technical Certificate Level 2
NVQ Level 2 – (see below)

Advanced Apprenticeship
The Advanced Apprenticeship programme consists of the following elements:

Employment Rights and Responsibilities
Functional Skills in Maths, English and ICT at Level 2
Technical Certificate Level 3
NVQ Level 3 – (see below)

Train to Gain
The Train to Gain programme consists of the following elements:

NVQ Level 2 or 3 - (see below)

NVQ Level 2 Certificate
At Level 2 the learner will build on or recognise good practice in customer service, in any industry, or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Anyone dealing with internal or external customers will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, confident in their use of language and of the processes designed to make their role effective. Learners will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.

28 credits are required to achieve the full certificate, of which a minimum of 19 credits must be selected from level 2 units. The remaining credits can be selected from level 1 or level 3 units enabling a more customised qualification to be created.

NVQ Level 3 Diploma
At level 3 NVQ the learner will demonstrate their understanding of customer service as a competitive tool and be proactive in finding solutions both within and externally to their organisation. Learners are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

42 credits are required to achieve the full diploma, of which a minimum of 22 credits must be selected from level 3 units. The remaining credits can be selected from level 1 or level 2 units enabling a more customised qualification to be created.

Funding is available in most cases.

Full commercial rates:
NVQ Level 2 Customer Service – £1,000 + VAT
NVQ Level 3 Customer Service – £1,250 + VAT

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Indigo Training Equality:
At Indigo Training we value all learners equally and are committed to ensuring that those who are disabled or have specific learning needs are treated on an equal basis. We will ensure that individuals, irrespective of their disability or specific learning need have equal access to training opportunities. Please speak to a member of staff if you would like a copy of our disability statement or equal opportunities policy.
Indigo Training Safeguarding Young People Statement:
Indigo Training is committed to safeguarding and promoting the welfare of our learners. We have procedures in place to ensure that all staff and volunteers are suitable to work with young people. Staff hope that our learners feel free to talk about any concerns or worries which may affect their progress and that they will see Indigo Training as a safe place. Our learners will be taken seriously if they seek assistance from a member of our staff team. Indigo Training will always ensure that appropriate procedures and agencies are used in order to safeguard the learners’ welfare.

These programmes are funded by: